IT Support & AMC

Reliable, Proactive IT Support to Keep Your Business Running Smoothly

Downtime is costly. Delays are disruptive. Supercad’s Managed IT Support & Annual Maintenance Contracts (AMC) are designed to ensure your IT infrastructure operates at peak performance — every hour of every day. We offer responsive, SLA-driven support with proactive maintenance to prevent issues before they impact your business.

Whether you’re a growing SME or a multi-site enterprise, our tailored support plans reduce risk, improve productivity, and provide long-term peace of mind.

What Our Managed IT Support Covers

Our comprehensive support model combines remote assistance, onsite visits, proactive monitoring, and preventive maintenance to keep your IT environment secure and resilient.

Helpdesk & Remote IT Support

Get rapid responses for day-to-day IT issues—from network connectivity to user access. Our remote helpdesk resolves most queries within minutes, minimizing downtime and disruptions.

Preventive Maintenance & Health Checks

We conduct regular system health checks, patch updates, and performance tuning to avoid unexpected failures and ensure continuous uptime.

Security Monitoring & Threat Management

Keep endpoints, servers, and networks secure with continuous monitoring, antivirus updates, and vulnerability assessments.

User & Device Management

From new user onboarding to device configuration, we handle IT tasks so your internal team can focus on business priorities.

Asset & Inventory Documentation

Maintain a clear record of IT assets, software licenses, hardware performance, and maintenance schedules.

Onsite Support When You Need It

When remote resolution isn’t enough, our certified engineers provide on-site support anywhere in Dubai and across the UAE—within agreed SLAs.

Flexible AMC Plans for Every Business

Our Annual Maintenance Contracts are designed to fit your business size, complexity, and operational hours. Choose from basic support packages for SMBs or enterprise-level SLAs with dedicated resources and 24/7 response.

We support a wide range of environments, including:

Work with One of the Best Managed IT Service Providers in Dubai

Supercad delivers responsive, reliable, and cost-effective managed IT support solutions in Dubai, designed to grow with your business and minimize IT overhead.